Man Versus Machine

Nobody asked for it, no one wants it, everybody hates it. That voice, coming out of the phone. Most often a woman’s because, you know, hers is soothing, naturally conciliatory. Lifelike, sort of. Hollow though, as hollow as one of those big chocolate Easter bunnies. The hole producing that tinny tone, is this where a soul is normally found?

“Which of the following options can I help you with?”

Square peg, round holes. Nuts.

“I’m sorry, I didn’t get your response. Which of the following options…”

Customer service representative, please.

“I’m happy to help you, just let me know which of the following options you’re calling about…”

No service. Aargh!

“I know how frustrating it is to lose service. Let me fix that for you. Which of the following…”

For the love of God, put me out of my misery.

“I’m sure I can help you with that. Which of the following options…”

Call disconnected. What next?

I’m not the only one asking.

A former U.S. labor secretary warns of the end of employment as we know it. Robert R…